Join Sylvie as she explores interpersonal conflict, what it is (and isn’t!), and what drives it. She’ll also draw on her own experiences as a leader, colleague, and HR professional, providing practical strategies and tools for responding meaningfully when experiencing conflict and how you can harness it as a catalyst for innovation, collaboration, and growth.
Key takeaways:
- How to recognise interpersonal conflict.
- What your brain is good (and bad) at doing under pressure.
- Managing your own emotional and physiological response to stress.
- Techniques to prepare for addressing conflict in a productive way.
- How to navigate courageous conversations at work.
